Billing - General PDF Print

What payment methods are available at WebFarm?

WebFarm Accounts can be paid via Credit Card, Direct Debit, Direct Credit, cheque or cash.

 

Where do I download WebFarm's Direct Debit Authority Form?

The Direct Debit Authority Form can be downloaded from www.webfarm.co.nz/documents/direct_debit_form.pdf .

 

What happens if I select payment by Direct Credit?

When your order has been received, we will generate an initial invoice for your Web Hosting fees and send this to you along with an email containing our Bank Account details and a reference number to include with your Direct Credit payment.  As soon as your payment shows up on our Bank Statement, we will set up your new website and send you an email containing your login details etc.

 

What happens if I select payment by Cheque?

We will generate an initial invoice for your Web Hosting fees and email this to you after processing your order.  If you are making payment by cheque, please post your cheque to WebFarm Ltd, Level 2, 2 Devon Street East, New Plymouth for the amount of the initial invoice and your site will be set up on receipt.

 

When will I be invoiced for services purchased from WebFarm?

When an order is received prior to the 15th day of the month, an initial invoice will be generated to cover service for the remainder of the current month only.

When an order is received after the 15th day of the month, the initial invoice will be for the remainder of the current month, plus one month in advance.  For example, if you place your order on the 19th March, your initial invoice will be for the period covering the 19th - 31st March, plus for the month of April.

Future invoices will be generated on the last day of each month, to cover service for the following month.  Payment of invoices is due by the 20th of the month following invoice date.

 

What are the credit terms at WebFarm?

For new accounts, payment (or proof of payment) must be received prior to the service being activated.  Where Credit Card details are provided, the service will be activated immediately.  If Direct Debit payment is selected, we will activate the service on receipt of a faxed copy of the completed Direct Debit Authority form - however the original copy of the form MUST be posted to us also.  When cheque or Direct Credit payment has been selected, the service will be activated on receipt of the cheque or money into our bank account.

For subsequent invoices, payment is due within 20 days of the date of the invoice.  If payment is not received within a reasonable amount of time following the due date, the service will be deactivated on 3 working days notice.
 

If payment is not forthcoming after deactivation of the service, the account will be handed over to our Debt Collection Agency for recovery.

 

Do I get a credit for early cancellation of a Shared Hosting or VPS Account?

We do not offer refunds of less than one month’s service on WebFarm accounts.  However, if you have paid for a year or more in advance, you will be refunded for all unused full months of service.

 

Do I get a credit for early cancellation of a Dedicated Server?

Your dedicated service contract term is a minimum of 24 months. If this agreement is cancelled after 24 months and payment is on an annual basis, fees will be refunded for the number of months unused.  If the contract term is terminated before the 24 months, you will be liable to pay out the rest of the 24 month contract term.

 

Can I get a refund if I decide I don't want my new domain name?

Provided you advise us by email that you wish to cancel your domain name within 72 hours of registration for .nz domains, and 24 hours of registration for .com, .net, .org, .biz, .info, .au and .uk domains we will attempt to cancel the domain name and issue a full refund.

 

Domain Name Billing

For a new domain name ordered with Web Hosting, an initial invoice will be generated for the domain name registration fees of $29.95 + GST.  A monthly credit of $2.50 will then be applied to each monthly invoice (including the initial invoice) offsetting the registration fees after 12 months.  For accounts paid a year in advance, the full $29.95 + GST credit will be applied to the initial invoice offsetting the registration fees.

 

If at any time the primary (free) domain name is renewed manually by the Registrant through their account, an invoice will be generated for the renewal term requested, however the monthly credit will remain at $2.50 + GST per month.


Where the primary domain name is one that incurs a registration/renewal fee of more than $29.95 + GST for 1 year, the Registrant is required to pay the difference in cost i.e. the credit applied for the free domain name will only be for a total of $29.95 + GST per year.
 

Where the domain name already exists with another Registrar or with a WebFarm Reseller when the Web Hosting account is ordered, the initial invoice will be for the hosting service fees only.  When the primary (free) domain name is transferred to WebFarm, one year will be added to the registration term during the Registrar transfer process.  At this time, an invoice will be generated for $29.95 + GST for the 1 year renewal fees, and the monthly credit of $2.50 + GST per month will commence.

 
Advertisement