FAQ
1. How many currencies come standard with WorldPay accounts?
3 currencies of your choice. Additional currencies can be purchased for a one-off fee of NZ$170 each.
 
2. What types of shopping carts integrate with WorldPay?
All our hosting accounts that offer shopping carts are fully integrated with WorldPay.  So you can easily add products and pricing without the added burden of assimilation.  Additionally, there are customisable shopping carts such as Miva Merchant and free shopping cart programs such as osCommerce and Zen Cart that you can download and integrate with WorldPay.  Visit our integration page for more information.  
 
3. How much does it cost?
Webfarm is WorldPay's accredited NZ partner, retailers get all this for NZ$435+gst per year, plus a minimal anti-fraud fee of $0.18 per transaction, and remittance fee of NZ$7 for weekly or monthly payments received from WorldPay.
 
4. How do I get paid?
Payments are processed directly to your company nominated bank account and paid out weekly (or monthly if you prefer) as long as the total amount to be paid out is at least NZ$340. Initial payments are held for the first 4 weeks and paid out on week 5 and so on.
 
5. Are transaction fees negotiable?
As a general rule, you will start on the 3.95% per transaction fee unless you are a charitable trust or already you can prove high online turnover from existing merchant accounts. Regardless, after 6 months you can negotiate the rate down directly with WorldPay who assess on a case-by-case basis with the key driver being dollar volume through your merchant account.
 
6. Can I use my WorldPay account for multiple websites?
Yes as long as the websites are for the same company. If this is the case you will need to purchase separate installation IDs to add to the extra sites.  If however, you have multiple companies and would like to use WorldPay on their individual sites, you will need to have separate WorldPay accounts which will be offered at a discount.  Visit http://support.worldpay.com for more information.
 
7. How does WorldPay differ from DPS, PayStation and Paypro?
DPS, PayStation and PayPro are all New Zealand approved payment gateways that require you to have both a merchant account with a NZ bank and an account with one of the gateways. So you end up paying a combination of gateway and bank fees. A major advantage with WorldPay is that all this is done for you through one account, and offers multi-currency at the same time.
 
8. How do I know that my transactions will be secure with WorldPay?
WorldPay provides the latest security protection including SSL, SET, digital certification & RSA public key encryption and is constantly in touch with MasterCard, Visa and Amex to make sure that their systems are compliant. Shoppers enter their credit card details directly on the WorldPay secure servers, thus the merchant never sees card details and there is no chance of inadequate security on the merchant’s website.
 
9. What is a merchant account and do I need one with WorldPay?
For a business to accept credit card payments directly via their website, they must have a merchant account which by default accepts "Visa and MasterCard.” In New Zealand, only authorised banks, merchant agregators or WorldPay have the authority to assign such an account.

Note that a merchant account set up for a “bricks and mortar store” might only be valid for what is called “Card Present Transactions,” but a merchant who wants to take credit card orders online must establish a merchant account that has been authorised for Internet merchants as all your transactions are classed as “Card Not Present Transactions.” This is because the risk to the bank is completely different and far riskier compared to “Card Present Transactions” and thus the fees are often higher. All WorldPay merchant accounts are approved for "Card Not Present.”

You do not need a merchant account with WorldPay. WorldPay provides online payment processing and credit card merchant services in a single package with only one set of fees.
 
10. Can I accept American Express?
Yes, there are two different set-up options for Amex. One is Amex Bank Direct where the merchant has their own Internet merchant ID with the local Amex office. WorldPay acts as the payment processor for Amex transactions and the charges is 1.6% per transaction. Amex charges will be deducted by Amex from the merchant settlement directly before the merchant receive the remittance.

The second option is Amex Aggregator, which enables WorldPay to add Amex card for the merchant without the merchant providing the Amex merchant ID. The rates which WorldPay charges for processing Amex transactions will be 5.5% per transaction. The remittance will be sent to the merchant by WorldPay together with the rest of the Visa/MasterCard transactions.
 
11. Can I accept phone or over the counter orders if I have a WorldPay account?
Yes and the service is called World Access. World Access acts like a virtual terminal across the Internet. There is a one time set-up fee of NZ$170 to enable the service. (Note: WorldAccess is not a standalone product and the merchant needs to have a website.)
 
12. How do I get set up with a WorldPay Account?
Fill out an application and you will be notified within 3 days if your account application is approved, and within 2 weeks after approval your WorldPay account should be up and running.
 
13. How is my application processed?
WorldPay assesses risk of each application with regard to the products you offer and market sector in which you are operating (e.g. some sectors, such as tourist accommodation, experience a high number of chargebacks). Should your application be denied, you will receive a full refund of your set up fees.
 
14. Where do I go for help to integrate WorldPay into my site?
A full setup guide can be found at http://www.worldpay.com/support/content.php?page=technical , you can use the "HTML Redirect Guide" and view examples by clicking on Integration Examples
 
15. If I decide to expand my offerings, can I sell these through my WorldPay account?
No. You can only sell products agreed to in your WorldPay application. If you’d like to add a different category of products you’ll need to re-apply with WorldPay.  Visit http://support.worldpay.com for more information.
 

"The number one issue that faces e-commerce businesses is convincing consumers to trust that their online payment has been made safely and securely.  WorldPay has allowed SitePoint to ensure customer confidence from day one."  

 

Mark Harbottle, SitePoint

 
WorldPay accredited partner